Newly Developed ‘SMS Gateway’ Launched for Sending Alerts to Railway Passengers Regarding their PNR Status
Indian Railways added another milestone by launching yet another innovative scheme called the ‘SMS Gateway’, which will enable passengers to get SMS alerts on the status of reserved tickets. The ‘SMS Gateway’ which was developed by Centre for Railway information Systems (CRIS), an autonomous organization under the Ministry of Railways, was launched by the Minister of State for Railways Shri Adhir Ranjan Chowdhury here today on the occasion of a seminar on the theme “Role of IT in Rail Services – Present and Future”. The seminar was organised by the Centre for Transportation Research and Management (CTRAM), an autonomous body of the Ministry of Railways. Present on occasion the were Shri Arunendra Kumar, Chairman, Railway Board, Shri D. P. Pande, Member Traffic, Shri Kul Bhushan, Member Electrical and Shri Alok Johri, Member Mechanical, of Railway Board.
This facility will greatly reduce the last minute enquiry rush on the PRS websites and Call Centre as well as reduce the4 crowding near the pasted Chart locations on the Railway Platforms. This service will be provided free of cost to the users. This will enhance the image of Indian Railways.
Taking the things forward, CRIS took up the project for setting up of SMS Gateway of sending alerts to passengers, sanctioned by the Railways Board. Till now passengers can find about their PNR status through website enquiries or Call Centre (139) or IVRS or SMS enquiry. Railways decided to proactively send the SMS alerts to passengers at no extra charges to them.
During the development of the application for sending SMS alerts, considerable challenges were faced, to ensure that there is no adverse impact in the normal functioning of the backend main PRS system (CONCERT), which is one of the largest ticketing applications in the world. M/s Mahindra Comiva and Velti System, India were the technical partners of CRIS for making this project a success.